Onelife Fitness Phone Numbers and Emails

Toll-Free Number:

  • (888) 233-3730
Send Message

Georgia Locations:

  • (770) 360-9997
    12315 Crabapple Road Alpharetta, GA 30004
  • (770) 251-9909
    460 Newnan Crossing Bypass Newnan, GA 30263
  • (770) 844-1774
    6045 Post Road Cumming, GA 30040
  • (770) 487-4273
    680 Lexington Circle Peachtree City, GA 30269
  • (770) 838-2211
    812 S. Park Street, Suite 12 Carrollton, GA 30117

Maryland Locations:

  • (240) 599-8383
    1407 Research Boulevard Rockville, MD 20852
  • (301) 733-0980
    17301 Valley Mall Rd Hagerstown, MD 21740
  • (301) 668-2940
    2500 Osprey Way Frederick, MD 21701

Missouri Locations:

  • (816) 268-2300
    1261 Main St Kansas City, MO 64105
  • (314) 256-9484
    3 Cardinal Way St. Louis, MO 63102
  • (816) 841-1344
    Edgewood Farms Kansas City, MO 64151

Virginia Locations:

  • (703) 904-7600
    11445 Isaac Newton Sq S Reston, VA 20190
  • (540) 667-4653
    251 Commonwealth Court Winchester, VA 22602
  • (571) 317-1600
    305 Hooffs Run Dr Alexandria, VA 22314
  • (703) 816-8800
    4238 Wilson Boulevard Ste 3018 Arlington, VA 22203
  • (757) 424-1600
    600 Jarman Rd Chesapeake, VA 23320
  • (571) 261-6100
    7500 Limestone Dr Gainesville, VA 20155
  • (757) 599-1888
    815 City Center Blvd Newport News, VA 23606
  • (703) 455-5433
    9250 Old Keene Mill Rd Burke, VA 22015

West Virginia Locations:

  • (304) 264-4653
    167 Eagle School Road Martinsburg, WVA 25404

Onelife Fitness Emails:

Georgia Locations
12315 Crabapple Road Alpharetta, GA 30004, 460 Newnan Crossing Bypass Newnan, GA 30263, 6045 Post Road Cumming, GA 30040, 680 Lexington Circle Peachtree City, GA 30269
Maryland Locations
1407 Research Boulevard Rockville, MD 20852, 17301 Valley Mall Rd Hagerstown, MD 21740, 2500 Osprey Way Frederick, MD 21701
Missouri Locations
Edgewood Farms Kansas City, MO 64151
Virginia Locations
11445 Isaac Newton Sq S Reston, VA 20190, 251 Commonwealth Court Winchester, VA 22602, 4238 Wilson Boulevard Ste 3018 Arlington, VA 22203, 600 Jarman Rd Chesapeake, VA 23320, 815 City Center Blvd Newport News, VA 23606, 9250 Old Keene Mill Rd Burke, VA 22015
carrollton@onelifefitness.com
812 S. Park Street, Suite 12 Carrollton, GA 30117
powerandlight@onelifefitness.com
1261 Main St Kansas City, MO 64105
ballparkvillage@onelifefitness.com
3 Cardinal Way St. Louis, MO 63102
alexandria@onelifefitness.com
305 Hooffs Run Dr Alexandria, VA 22314
gainesville@onelifefitness.com
7500 Limestone Dr Gainesville, VA 20155
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How to Contact Onelife Fitness?

Most Popular Number:

(888) 233-3730
Total calls: 374 Issues resolved: 5 Last call: Mar 26, 2024

What Is the Onelife Fitness Phone Number?

There are several Onelife Fitness phone numbers where you can speak to the support team. The company's toll-free number, 1-888-233-3730, is available 24/7. The company has published other numbers that vary from Onelife Fitness location to another. For clients in Georgia, the helplines are 1-770-360-9997. If you are unable to contact this helpline, dial 1-770-844-1774 and 1-770-838-2211. There is a separate number to contact the Onelife customer service team in Maryland, and it is 1-240-599-8383. The helplines for those in Missouri and Virginia are 1-816-268-2300 and 1-703-904-7600, respectively. To speak to the Life Fitness customer service in West Virginia, the number is 1-304-264-4653. The company has published several numbers, so head to the website to get the phone numbers right.

Can I Email Onelife Fitness Customer Service?

You have several options for contacting the Onelife customer service team via email, depending on your specific needs and geographical location. For general inquiries, you can write to memberservices@onelifefitness.com. Should you require detailed information about the company's services in Virginia, the Onelife Fitness email is oldtown@onelifefitness.com. Another email address for customers in Virginia is ballston@onelifefitness.com. There is a dedicated email address for customers in West Virginia: martinsburg@onelifefitness.com. For those in Washington DC, the most-used email addresses are capitolhill@onelifefitness.com and northwest@onelifefitness.com. Most importantly, there are several email addresses, so it's best to head to the official website and click on Locations to get the most relevant Life Fitness contact information and connect to the support team.

What Are the Onelife Fitness Business Hours?

The company strives to provide as much service as possible to its customers. However, at present, Onelife Fitness hours are limited. The company's hours start at 5:00 AM and end at 10:00 PM EDT, Monday through Friday. On Saturday, the Onelife hours range between 7:00 AM and 7:00 PM EDT. These hours vary on Sunday when the operational hours start at 8:00 AM and end at 6:00 PM EDT. Clients can get automated assistance 24 hours a day, seven days a week. But to speak to the Life Fitness customer service, it's best to call the team during these hours.

What Is the Onelife Fitness Corporate Office Address?

Life Fitness corporate office is at 305 Hooffs Run Dr. Alexandria, Virginia 22314, United States. This address is the company's operation and is the focal point for various managerial functions. It is also the primary contact point for the Life Fitness customer service team for general inquiries, memberships, class schedules, and general communications. There are also several Onelife Fitness locations in Virginia, Washington DC, Georgia, West Virginia, and Maryland. The company customer service team welcomes your inquiries.

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Contact Information

Onelife Fitness Website:

Onelife Fitness Help Center:

Corporate Office Address:

Onelife Fitness
305 Hooffs Run Dr
Alexandria, Virginia 22314
United States

Onelife Fitness Customer Service Reviews

1.1 / 5
Bad
Guest-5431634
Cancellations

I completed an online cancellation about a month ago. They are still trying to deduct funds from my account.

The cancellation process is an inconvenience to the customers. Im not appreciative of the customer service I received from the Douglasville, Ga office staff. The person that answered the phone was very rude, unprofessional and lacked knowledge of the cancellation process.

He failed to proved me with a phone number to corporate, he advised me to google it. Bad customer service business, but great place to workout, with various equipment and classes to offer

Read full review
Guest-4613509
Cancelation and refund

I was told by Brody a few months back that I would not be charged for the PT charge of $384 until June 1st 2023. But, on or around May 5, 2023 my account was charged $384.

I called Dawsonville Ga Onelife Fitness Center and spoke to a gentleman who informed me that he was the new general manager Austin was his name. I explained my issue and requested my money to be returned to my account. After speaking with Austin I felt the need for a face to face visit. So, I drove across town to the Onelife Fitness Center.

Upon entering the front door I turned on my camera and started videoing my visit. Austin introduced himself and while behind the counter he did treat me somewhat kind. The disrespectful and rudeness did not begin until he invited me over to one of the tables away from the small crowd of customers that had gathered to listen. Austin continued to tell me that he would go to bat for me and attempt to get my money back but, he wasn't promising anything.

He said,"the minimum of 90 days until the money could be returned from ABC." He then printed out a peace of paper it said that I was requesting a freeze on my account and he had hand written in that I would be charged for June 1st 2023. He then asked me to sign the paperwork and I did but I also wrote under his writing that I would be returned May 1st 2023 as well as June 1st 2023 payments. That was when Austin raised his voice and I began to feel that he would physically assault me. Austin explained that he was not going to turn in the paperwork after I had written that on his paperwork.

I then explained that I am his customer and I am not happy. Oh well was his response. I explained that this could turn out bad for him and Onelife Fitness Center. He continued to raise his voice and accuse me of treating him.

After seeing the lack of intelligence and feeling the level of intimidation he was attempting to express himself on me. I asked Austin if he was sure about this. He yelled yes. So, I left.

As I walked out the front door I stopped recording. If myself as a customer can not trust Onelife Fitness Center with my credit card information on file for the convenience of billing then I will have to figure something else out. This is the third time I have attempted to file a customer service complaint.Thank you for your time.
W.

L. Davis Jr "Bill" (470)691-****

Read full review

Summary of Onelife Fitness Customer Service Calls

421 TOTAL
CALLS
01:26 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Onelife Fitness?

Activation/ Cancellation Question:

  • “Don't cancelMembership”
  • “Cancelation and refund”
  • “I would like to cancel my membership”

Payments and Charges Question:

  • “Billing”
  • “Billing issue”
  • “Bill”

Account Question:

  • “I want close my membership”
  • “Membership”
  • “Membership Payment”

Staff Question:

  • “Complaint bad staff experience”
  • “Customer Service”
  • “Suspend the service”

Request for Information Question:

  • “Help with payroll”
  • “Need to talk”
  • “Tech support”

Product/ Service Question:

  • “Membership”
  • “Displeased with pool instructer not having a working pool!”
  • “Broken equipment”

Refund Question:

  • “Refund”

Employment Question:

  • “W2 request”
  • “Employee paystub”

Website/ Application Question:

  • “Site is not helpful”

Return/ Replace Question:

  • “Return check”

Other Question:

  • “Acciident”
  • “Dues increase”
  • “Cqncelation”

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